Support

Support Hours

• Standard Support - Monday to Friday, 9 AM - 6 PM CLT
• Priority Support - 24/7 for Enterprise customers
• WhatsApp - 24/7 automated responses, human support during business hours

Response Times

• Critical Issues - 1 hour (Enterprise), 4 hours (Professional)
• High Priority - 4 hours (Enterprise), 8 hours (Professional)
• Normal Priority - 24 hours (all plans)

Before Contacting Support

To help us assist you faster, please have ready:

• Your account email or organization name
• Description of the issue
• Steps to reproduce (if applicable)
• Agent IDs or incident IDs (if relevant)
• Screenshots or error messages

Common Issues

Check our Troubleshooting Guide for solutions to common problems:

• Agent connection issues
• Authentication errors
• Performance optimization
• Integration setup